Política de envio
Last updated: July 2026
Where We Ship
We currently ship to Portugal and selected European Union countries. If your country is not available at checkout, contact us at hello@scanstar.co and we will do our best to accommodate your order.
Processing Time
Orders are processed within 1 to 3 business days after payment confirmation. You will receive an email confirmation once your order has been dispatched. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times after dispatch are as follows:
| Destination | Estimated Delivery |
|---|---|
| Portugal (mainland) | 2 to 5 business days |
| Portugal (islands) | 5 to 10 business days |
| European Union | 5 to 15 business days |
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or any other events outside our control.
Shipping Costs
We offer free shipping on eligible orders. Shipping costs, if applicable, are calculated at checkout based on your delivery location and order value. Shipping conditions may be updated at any time
Tracking
Once your order has been dispatched, you will receive a tracking number by email where available. You can use this to monitor the progress of your delivery.
Customs and Import Duties
For deliveries within Portugal and the European Union, no additional customs duties apply. If you are ordering from outside the EU, you may be subject to import duties and taxes levied by your local customs authority. These charges are the responsibility of the customer and are not included in our prices.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at hello@scanstar.co with your order number. We will investigate with the carrier and do our best to resolve the situation as quickly as possible.
If an order is confirmed lost by the carrier, we will offer a replacement or full refund at our discretion.
Incorrect Address
Please ensure your shipping address is correct before placing your order. ScanStar is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing your order, contact us immediately at hello@scanstar.co and we will do our best to correct it before dispatch.
Contact
For any questions about shipping, contact us at hello@scanstar.co.