Política de privacidade

Last updated: July 2026

ScanStar operates this store and website at scanstar.co and the ScanStar platform at my.scanstar.co, including all related information, content, features, tools, products and services (the "Services"). ScanStar is powered by Shopify for its online store. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or when you use the ScanStar platform as a business owner or end customer. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, or purchase, and your past transactions.

Business data including your business name, Google Business Profile, review platform URLs, scan analytics, and review performance data collected through use of the ScanStar platform.

Customer contact data collected through the ScanStar capture page feature, including names, email addresses, and phone numbers submitted by your customers when scanning a ScanStar plate. This data is collected on behalf of the business owner and stored in the ScanStar platform CRM.

Communications with us including the information you include when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

From third-party platforms including Google, TripAdvisor, and Facebook, when you connect your business accounts to the ScanStar platform to sync review data.

From our service providers including Supabase, Stripe, Resend, and Shopify, when they collect or process your personal information on our behalf.

From end customers of our business owner users, when they submit their contact information through a ScanStar capture page.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, manage your account, arrange for shipping, and create a customised experience for you.

Platform Services. For business owners using the ScanStar platform, we use your data to provide review analytics, scan tracking, customer contact management, benchmark reporting, and other platform features.

Marketing and Advertising. We may use your personal information to send marketing, advertising and promotional communications by email. You may opt out at any time.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure experience, and detect or take action regarding possible fraudulent or malicious activity.

Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, Supabase, Stripe, Resend, and other vendors and third parties who perform services on our behalf including IT management, payment processing, data storage, email delivery, and cloud infrastructure.

With business and marketing partners to provide marketing services. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request or otherwise consent to our disclosure of certain information to third parties.

In connection with a business transaction such as a merger or acquisition, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Customer Contact Data
Customer contact data collected through the ScanStar capture page is stored on behalf of the relevant business owner. ScanStar acts as a data processor for this data and does not use it for our own marketing purposes. Business owners are responsible for ensuring they have appropriate consent from their customers to collect and use this data.

Relationship with Shopify

The online store at scanstar.co is hosted by Shopify, which collects and processes personal information about your access to and use of the store in order to provide and improve the Services for you. Information you submit to the store will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties including Google, TripAdvisor, and Facebook. We are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at hello@scanstar.co to request that it be deleted.

Security and Retention of Your Information

We implement appropriate technical and organisational measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We do not automatically delete your data upon cancellation or inactivity. Your business data, review data, customer contacts, and analytics remain stored on our platform indefinitely so that if you choose to resubscribe, your account and all associated data will be exactly as you left it. If you wish to permanently delete your account and all associated data, you may request this by emailing hello@scanstar.co. We will process your deletion request within 30 days.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails to you.

If you reside in the UK or European Economic Area, you may also exercise the following rights:

Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time.

You may exercise any of these rights by contacting us at hello@scanstar.co. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests.

Complaints

If you have complaints about how we process your personal information, please contact us at hello@scanstar.co. If you reside in the EEA, you have the right to lodge a complaint with your local data protection authority. For the EEA, you can find the responsible data protection supervisory authorities at edpb.europa.eu.

International Transfers

We may transfer, store and process your personal information outside the country you live in, including through our infrastructure providers Supabase and Stripe which may process data in the United States and other countries. Where we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Cookies and Similar Technologies

We and our partners, including Shopify, use cookies and similar technologies to personalise your experience, show you relevant content, and perform analytics. Cookies are small text files stored on your device when you visit our websites.

We use the following types of cookies:

Essential cookies — required for the Services to function, including session management and secure checkout. These cannot be disabled.

Analytics cookies — used to understand how visitors interact with our websites, including pages visited and time spent. We use these to improve the Services.

Marketing cookies — used by Shopify and our advertising partners to show you relevant advertisements based on your browsing activity.

You can manage your cookie preferences at any time by clicking "Manage preferences" on the cookie banner. You may also control cookies through your browser settings, though disabling certain cookies may affect the functionality of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at hello@scanstar.co.

For the purpose of applicable data protection laws, ScanStar is the data controller of your personal information.